Return Policy
At Alvo, we want you to shop with confidence. If you're not satisfied with your purchase, we offer a simple return process.
✅ Return Eligibility
- Returns must be requested within 7 days of delivery.
- Items must be unused, unworn, and in original packaging.
- You must provide proof of purchase (order number or receipt).
🚫 Non-Returnable Items
- Items marked Final Sale
- Digital products or downloadable content
- Products returned in used or damaged condition not due to our error
🔁 How to Initiate a Return
- Email alvostaff@gmail.com with your order number and reason for return.
- Our support team will respond within 1–2 business days with instructions.
- Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.
📦 Return Shipping
- We recommend using a trackable shipping service.
- We are not responsible for returns lost in transit.